How refunds work for BingeScreen Premium subscriptions and purchases.
1How Payments Work
All BingeScreen Premium purchases — monthly subscriptions, annual subscriptions, and lifetime
purchases — are processed exclusively through the Google Play Store.
FuzzyVoid never directly handles your payment information and cannot charge you independently.
What this means for refunds: Because Google Play processes all transactions,
refund decisions are made by Google, not by us. We cannot issue refunds directly or override
Google's decisions. However, we can help point you in the right direction and advocate on your
behalf where possible.
Google Play's standard billing and refund policies apply to all BingeScreen purchases. You can
review them at any time in the Google Play Help Centre.
2Free Trial
BingeScreen Premium subscriptions include a 7-day free trial for new
subscribers. During the trial you have full access to all Premium features with no ads.
How the Trial Works
No charge is made during the 7-day trial period
If you cancel before the trial ends, you will not be charged at all
If you do not cancel, your subscription begins automatically at the end of the trial and
the first billing period is charged
You will receive a reminder notification from Google Play before the trial converts to a
paid subscription
Tip: If you were charged unexpectedly after a free trial, it is likely that
the cancellation was not completed before the trial ended. In this case, you may be eligible
for a refund through Google Play — see Section 4 for how to request one.
The free trial is available once per Google account per subscription type. Starting a new
Google account to obtain a second free trial is not permitted under Google Play's terms.
3Cancelling Your Subscription
You can cancel your BingeScreen Premium subscription at any time. Cancellation stops future
billing — it does not immediately end your Premium access.
After cancelling, you retain Premium access until the end of the current billing period you
have already paid for
No partial refunds are issued for unused days within a billing period
Your subscription will not renew after cancellation
How to Cancel
Open the Google Play Store app on your device
Tap your profile icon → Payments & subscriptions → Subscriptions
Find BingeScreen and tap Cancel subscription
Follow the prompts to confirm cancellation
You can also manage your subscription at
play.google.com/store/account/subscriptions from any browser while signed in to your
Google account.
4How to Request a Refund
Refund requests must be submitted directly to Google Play. The fastest way is through the
Google Play self-service refund tool:
Go to play.google.com/store/account/orderhistory and sign in with the
Google account used to purchase
Find your BingeScreen order and tap Report a problem
Select the reason that best describes your situation (e.g. "I didn't intend to make this
purchase")
Submit the request — Google will review it and respond, typically within a few business
days
Alternatively, you can contact Google Play Support directly at
support.google.com/googleplay and select Billing & Purchases.
Act quickly: Google Play's refund window is typically
48 hours from the date of purchase for most transactions. Requests submitted
after this window may still be reviewed at Google's discretion, but approval is less likely.
5Refund Eligibility
Google Play assesses each refund request individually. While we cannot guarantee approval, the
following situations are commonly considered valid grounds:
Situations Likely Eligible
Purchase made by mistake or without intent (e.g. a child made the purchase)
Duplicate charge for the same subscription
Charged after a free trial you believed you had cancelled
Technical issue that prevented you from using the app or accessing Premium features after
purchase
Request submitted within 48 hours of the charge
Situations Generally Not Eligible
Change of mind after extended use of Premium features
Dissatisfaction with your IPTV provider's content or stream quality (outside the app's
control)
Forgetting to cancel before renewal, when the subscription has been active for some time
Requests submitted well after the 48-hour window without a qualifying reason
All refund decisions rest with Google Play. FuzzyVoid has no authority to approve, deny, or
overturn them.
6Lifetime Purchase
The BingeScreen Lifetime purchase grants permanent Premium access for a one-time payment.
Because it is not a recurring charge, it is subject to the same Google Play refund window as
other in-app purchases — generally 48 hours from the date of purchase.
After this window, lifetime purchases are generally considered final. If you believe you were
charged in error or experienced a technical problem preventing access, contact Google Play
Support as soon as possible and explain your situation.
Note: In the event that BingeScreen is discontinued or undergoes a
significant ownership change, we will communicate what happens to existing lifetime purchases
in advance and make reasonable efforts to honour them or provide fair alternatives.
7We Can Help
While we cannot process refunds ourselves, we are happy to assist in the following ways:
Help you identify the correct order in your Google Play history
Confirm whether a charge is genuinely from BingeScreen
Provide documentation of a technical issue that may support your refund request
Escalate cases of clear billing errors to Google Play on your behalf
If you contact us about a billing issue, please include your Google Play order number (it
looks like GPA.XXXX-XXXX-XXXX-XXXXX) — this helps us look into the issue quickly.